Terms and Conditions

This agreement is between you and Pack and Store Pte. Ltd. (UEN 201605714E), 21 Bukit Batok Crescent, Wcega Tower, #09-79, Singapore 658065 ("Pack and Store", "we", "us" or "our"). References to Pack and Store in this agreement mean that company.

1. General Terms and Conditions

In executing this agreement, you have agreed to the following terms and conditions:

• You are at least 18 years of age.
• You are the owner of the items stored with Pack and Store, or are authorised by the owner of the goods to store the items with Pack and Store.
• You are responsible for the packing of items into storage box(es), including protecting the items/bulky items with packing materials (e.g. bubble wrap, protective wrapping), to prevent the items from being damaged during transportation or storage.
• You are legally bound to the terms and conditions as stipulated within this Agreement.

2. Schedule for delivery and collection of box(es)

For new orders, you have to select the dates for delivery of empty box(es) and collection of packed box(es). For any cancellation or rescheduling of delivery, collection or retrieval dates, please notify Pack and Store 2 working days in advance (e.g. for delivery or collection scheduled on Friday, the latest date for rescheduling will be on Wednesday). Please raise the request by logging in to your account.

To prevent incurring a No Show Fee, ensure that you or your authorised representative are present at the specified address during the scheduled appointment date and time, with a waiting time limit of 15 minutes (commencing upon arrival at the stipulated address). Otherwise a $20 no show fee will be incurred.

When defining a drop off or pick up address of box(es)/bulky item(s), you are to ensure reasonable access to your premises (including elevator access). Pack and Store does not provide delivery or collection services in restricted areas (e.g. military camps, airbases or prisons).

Pack and Store shall attempt to deliver or collect your box(es)/bulky item(s) at the selected time interval. Please note that the time interval is indicative and Pack and Store shall not be liable for delays. Pack and Store reserves the right to change the scheduled appointment of delivery or collection of box(es)/item(s).

Each collection or delivery is a single scheduled trip with one vehicle load. Pack and Store does not split a booked collection into part loads, and will not return for remaining items under the same booking. Where a storage space plan is quoted, the plan size is assessed on the items actually collected on the appointment date, and the quoted price applies to the item count you confirmed in your quotation. Should the items presented exceed that count, we will tell you the revised price before loading, and you may decline to proceed at no charge. Additional items, or a further trip, are chargeable at the rates in the Fees table or by quotation.

3. Storage of goods

You shall ensure that items are packed carefully, including padding of items inside the boxes with packing materials, so that they will not be damaged during transit or in storage.

Box(es) must be appropriately sealed and shall not exceed 20kg per box or per item. Should the weight of the boxes exceed 20kg, a surcharge of $2/kg for weight exceeding 20kg (or part thereof) applies. Items/boxes with weight exceeding 25kg may be rejected at the point of collection. Should you fail to secure your box(es)/item(s) appropriately, claims pertaining to missing box(es)/item(s) will be rejected. You are responsible for ensuring that your items are secured and tagged. You will be given a receipt to acknowledge that Pack and Store has received your items with a specific serialised number. This information will be uploaded within 2 working days and will be available for viewing when you log in to your account when applicable.

Pack and Store is responsible for the transportation and storage of your boxes, items and plan contents. You remain responsible for packing your own boxes and protecting their contents. Where a quoted moving service for furniture or a storage space plan includes it, Pack and Store will carry out standard protective wrapping and simple dismantling as set out in your written quotation. Specialist dismantling, assembly, loose item packing and packing assistance are separate chargeable services, available only where stated in your quotation, and packing assistance is offered only with Bomb Shelter size storage space plans and above.

Pack and Store shall not be responsible for damage to fragile items such as glassware, crockery, light bulbs or other easily broken items. As boxes will be shifted during transportation and storage, kindly ensure that items are packed appropriately. Regardless of how well items are packed, they may move and come into contact with other items within the box. We do not recommend storage of fragile items, but should you choose to do so, you will indemnify all claims and rights against Pack and Store should your fragile items be damaged.

The following items are banned from storage:

1. Explosives, combustible or flammable materials or compressed gases such as gas, kerosene, oil or paint.
2. Perishable items and living things.
3. Stolen, illegal or items that violate the laws of Singapore and other applicable regulations.
4. High value items such as jewellery, gold, silver, antiques, precious stones, fine arts or fine wine.
5. Items that emit smell, noise or liquid leaks, including containers with liquids or items that produce loud or disruptive noise.

Pack and Store reserves the right to refuse the collection, storage, or delivery of items at its discretion. Pack and Store reserves the right to open your box(es)/item(s) should it believe that the box(es) may contain items that breach the conditions stipulated within this Agreement.

For safety and privacy reasons, you will not be allowed access to our storage facilities. Access to box(es) will be granted once all outstanding fees have been paid.

4. Payment for services

For your privacy, Pack and Store does not store your credit card information for service fee payment. Service fees will only be deducted after you log in to your account, select the service required (new box storage/delivery or retrieval of box/renewal of box or item) and check out after reviewing the generated invoice. To ensure that your credit card details remain safe, all credit card transactions are processed by PayPal.

Minimum commitment. For box, luggage, document carton and individually quoted furniture or bulky item storage, a minimum of 5 boxes or items is required for a minimum period of 3 months. For storage space plans (Closet, Bomb Shelter, Bedroom and 2 Bedroom sizes), the minimum period is 2 months, charged at the standard monthly rate for that plan. The minimum period commences on the date of collection. For box and item storage booked through our website checkout, payment for your full committed period is taken at the time of booking. For box and item storage arranged directly with us (for example, by WhatsApp), your first invoice covers your full committed period and is issued after collection. Document storage is prepaid for the committed period before collection, regardless of how it is booked. There will be no refund for early retrieval of any box, item or plan. After the minimum period you may renew on a monthly basis.

Document carton storage is charged per carton per month at the published rate for the number of cartons stored, with a minimum of 5 cartons. No separate monthly minimum charge applies.

Should you fail to pay storage charges or associated costs, you will be denied access to your box(es)/item(s). Pack and Store will send at least two reminders to your registered contact details before taking further action. Should all charges remain unpaid 60 days after the due date and following those reminders, Pack and Store reserves the right to inspect, withhold and dispose of your stored box(es)/item(s). The method and standard of disposal are at Pack and Store's discretion. Pack and Store does not sell or auction stored box(es)/item(s) to recover unpaid charges.

Pack and Store reserves the right to amend existing fees or charges for services, or to introduce new chargeable services (where applicable). Changes to price plans will be updated in your next bill (generated at the payment page).

5. Fees table

Description	Fees / Comments
Storage
Monthly Storage Fee (Standard items)	As indicated on the website
Monthly Storage Fee (Non-standard items — customised quotation)	To quote
Transportation Fees
1st trip pick up and drop off	Free for standard boxes, your own boxes or luggage, and document cartons. Storage space plans, Moving & Renovation storage, and furniture or bulky item storage carry a separate moving charge.
Retrieval base charge (drop off and pick up at your location) — limited to once per month	$70
Retrieval base charge (drop off and pick up at your location) — more than once per month	Contact us for quotation
Retrieval per box	$7
Retrieval per bulky item	$7
Retrieval of non-standard box	To quote
Retrieval of non-standard bulky item	To quote
Delivery base charge (drop off from warehouse — contract ends)	$35
Delivery per box	$5
Delivery per bulky item	$5
Delivery of non-standard boxes	To quote
Delivery of non-standard bulky item	To quote
Request for next day drop off/pick up/delivery/retrieval (subject to availability)	$30
Request for after-hours pick up/drop off (after 6pm)	$20
Request for fixed drop off/pick up/delivery/retrieval time (subject to availability)	$15
ERP & carpark charges incurred during collection/delivery	To quote
Other Charges
Administrative charge for refunds (applicable for boxes in excess of minimum quantity only)	5% of total amount refunded
Overdue payment (payment not made within 30 days)	$2 per box/item per month
Cancellation/change of appointment (less than 24 hours before scheduled time)	$10
Failed scheduled pick up/drop off	$20
Surcharge for boxes exceeding 20kg	$2/kg above 20kg (or part thereof)

6. Account Management — Termination

You may choose to terminate your account at any time by arranging for delivery of all box(es) and item(s) stored with Pack and Store (through the website). All outstanding charges for your box(es)/item(s) must be duly paid before your box(es) or item(s) can be retrieved. There will be no partial refunds for early termination. For termination of accounts, you may choose to cancel towards the end of your monthly billing cycle. Your billing cycle ends on the same calendar date each month as the date your storage started. Please ensure that all your box(es)/item(s) are delivered by the end of that cycle. A new monthly charge will be incurred should you collect after it.

Pack and Store may choose to terminate your account with or without cause. Should the contract be terminated without cause, 30 days advance notice (via email) will be given and any partial pre-paid monthly fees will be refunded to you. You are however required to schedule a delivery through the website within the notice period.

An account may be terminated for causes such as violation of these Terms and Conditions. In such instances, you will be given 30 days advance notice to schedule a delivery. The prevailing delivery charges apply, and all charges must be paid before access to box(es)/item(s) will be granted.

7. Insurance and Liability

Pack and Store shall not be liable for any loss, damage, costs or expenses whatsoever, including loss of profits, business or anticipated savings, or any other indirect or consequential loss, suffered or incurred by the individual or company or any of its agents, servants, employees or sub-contractors which may arise (whether in contract, tort, under statute or otherwise) by reason of or in connection with this Agreement.

In executing this agreement, you agree that you are responsible for insuring your box(es)/item(s).

For any claims, you are required to provide the value of the items. Either party shall not be liable for any delay or failure to perform beyond their control. In such cases, both parties shall be relieved of the obligations to supply and/or deliver any such services thereby affected, but the provisions of this Agreement shall remain in full force and effect with regards to services not affected by such causes.

8. Changes to agreement

Pack and Store reserves the right to change this agreement at any time. Please refer to the website for the most current version of this agreement.

9. General provisions

Governing law and jurisdiction. This agreement is governed by and construed in accordance with the laws of Singapore. You and Pack and Store submit to the exclusive jurisdiction of the courts of Singapore.

Notices. Notices under this agreement must be in writing and may be given by email to the address on your account, by WhatsApp to the mobile number on your account, or by post to the address on your account. A notice sent by email or WhatsApp is treated as received on the day it is sent, and a notice sent by post is treated as received two working days after posting. Notices to Pack and Store should be sent to support@packandstore.com.sg. You are responsible for keeping your contact details on your account up to date.

Severability. If any provision of this agreement is found to be invalid or unenforceable, that provision applies to the extent it can, and the rest of this agreement remains in full force and effect.

Personal data. How Pack and Store collects, uses, discloses and retains your personal data is set out in our Privacy Policy, which forms part of this agreement.