Your questions.
Clear answers.

We provide valet storage: our team collects your items, stores them and arranges their return. You do not visit or directly access the storage facility. If you need frequent personal access, consider whether a self storage unit would suit you better.

Yes. We arrange collection from homes and offices across Singapore. Tell us about stairs, lift bookings, loading restrictions or a long distance from the loading bay so we can confirm any additional charges before your appointment.

No. Collection and return delivery are arranged through our team. We do not accept customer drop offs or self collection. Contact us to arrange collection from your address or delivery back to you.

Standard boxes start at S$7 per box per month, with at least 5 items stored for 3 months. Space plans start at S$125 per month for a minimum of 2 months. Furniture moving charges, retrieval and return delivery are quoted separately. See prices and estimate your storage.

Storage space plans have a minimum storage period of 2 months. All other storage services, including box, luggage, document and individually quoted furniture storage, have a minimum of 3 months. Your quotation confirms the service and committed period.

Online box and item orders are paid at booking. Box and item bookings arranged through WhatsApp are paid after collection. Your first payment covers the committed storage period. Document storage is prepaid for the committed period before collection, regardless of the booking channel. Payment arrangements for storage space plans are confirmed in your moving quotation.

Document storage starts with 5 cartons for a minimum of 3 months. At S$4 per carton per month, 5 cartons cost S$20 per month before discounts. Storage is prepaid for the committed period. Retrieval handling, return delivery and any additional services are charged separately.

We accept bank transfer, PayLah, PayNow, and credit card through PayPal.

Our standard storage boxes measure approximately 50cm × 40cm × 40cm. Box sizes may vary, so please confirm the available dimensions with us before packing. Each packed box must weigh no more than 20kg. For larger or unusually shaped items, send us the measurements so we can recommend a suitable option.

Boxes are provided free of charge with box storage and document storage plans of 6 months or more. For storage space plans, complimentary boxes are provided with Bedroom size and above. Tell us your requirements so we can confirm the box allowance and supply arrangements.

Yes. Complimentary boxes are provided with Bedroom size storage plans and above. The Bedroom plan includes up to 30 boxes, and the 2 Bedroom plan includes up to 60 boxes. Let us know your packing needs when arranging your storage.

Packing assistance is available only with Bomb Shelter size (50 sq ft) storage space plans and above, on request and for an additional fee. Tell us what needs packing so we can confirm the work required and provide a quotation.

Standard shrink wrapping and dismantling are included in the quoted moving service for furniture and storage space plans. Specialist work is quoted separately. Please share photographs of any items requiring dismantling so we can confirm the arrangements and any additional charges beforehand.

Yes. We can arrange disposal alongside your moving or storage service for an additional fee. Send us photographs and details of the items you wish to dispose of, and we will confirm the arrangements and cost.

Use the plan dimensions as an approximate guide to length, width and height. The space required depends on your items and how they can be safely stacked. Send us photographs and measurements if you need help choosing. Compare the storage sizes and dimensions.

Packed household belongings, books, luggage, selected furniture, office equipment, stock and archive cartons may be suitable. We cannot accept perishables, living things, dangerous or illegal goods, leaking items or high value valuables. Send a photo if you are unsure.

Collection is typically arranged within 2 to 3 working days, confirmed when you book. Urgent arrangements may cost extra. Contact the team to confirm availability and charges before making plans.

Request a return through your online account or contact our team. Use the seal number to identify the boxes you need. Delivery is scheduled by arrangement; retrieval handling and return delivery fees apply.

Give the team at least 2 working days of notice to change or cancel a collection or delivery appointment. Short notice changes may incur a fee. Contact us directly to confirm the revised arrangement.

No. Our storage facility is not air conditioned. If your belongings have special storage requirements, please contact us before booking so we can advise on suitability.

Items are kept in a managed facility. Boxes receive serialised seals for identification and retrieval, and can be tracked in your account. The facility is not air conditioned. Check with us before storing items sensitive to heat or humidity.

Yes, we support office items, stock and archive cartons. We do not provide ecommerce fulfilment or individual customer parcel delivery. Explore business storage or document storage.